Privacy Policy

Updated: 14-05-2018  16:50

Please understand we take our customers privacy very seriously if you have any further questions regarding the use of customers data please contact us via telephone or e-mail.

 

What information do we collect from our customers?

For us to accept, process and deliver a parts order we require the following personally identifiable information: first and last name, billing address, delivery address, e-mail address, telephone number, card number, card expiry date, CV2/CVV number or PayPal linked e-mail address. When making a telephone order we may request the make and model of the motorcycle you are ordering parts for.


How do we collect this information?

The customer provides us with their information via telephone, e-mail, eBay order, or by submitting forms on this website (www.shirebikes.co.uk).

 

Who do we share your personal information with and for what purpose?

We will not share your information with anyone else without first seeking your permission.

Parcel delivery companies - We share the following personally identifiable information: first and last name, delivery address, e-mail address, telephone number in printed and digital forms with the chosen delivery company. The delivery company will use this information to track your parcel through their IT systems to attempt to deliver the parcel to the correct address.

We use Royal Mail, UPS, DPD, Parcel Force, Hermes and Parcel2Go to deliver parcels to our customers.

A copy of your invoice which would include a list of the parts you’ve ordered and their prices, your invoice address, delivery address, date of purchase and total paid may be included with the parcel.

Payment processing - We use PayPal (US company) to process all debit/credit card payments. We do not store or retain any debit/credit numbers.

 

E-mail

We do not operate a mailing list so will not contact you with endless promotional emails. If you place an order on our website, We will send you an order confirmation and despatch notification emails. You may then receive further notifications from the delivery courier, either by email or text. If we have any problems processing your order, we will contact you either by phone or by email to try to assist in resolving the issue. We may attempt to contact you by email, phone or letter, only under exceptional circumstances, for example, a product recall.

 

Session cookies

Our site uses a session cookie to set and store various choices and selections you have made on our site. For example, the contents of your basket and various site affecting aspects of your login details. These session cookies are necessary for the site to function correctly. If they were disabled, you would be unable to log in or place an order.

 

How do we obtain consent to use this information?

By creating an order on our website or making an order via telephone or e-mail the customer is giving us their consent to use and process their information for payment and delivery of an order or orders. The continued use of our website is taken as an acceptance that you understand that cookies are being used.

 

Google analytics

We use Google analytics to enable us to monitor how our site is being used and to help us improve your experience as a user of our site. All the data collected using Google Analytics (including your IP address) is stored and processed by Google Inc.. Google will not associate your IP address with any other data held by Google.

 

How do we protect your information?

Our web servers use the latest TLS/SSL encryption to ensure that when you access your account details and place orders, the information passing between your device and our server is secure, and cannot be accessed by anyone attempting to intercept your information. We adopt best practices and operate secure data networks protected by industry standard firewall and password protection to safeguard personally identifiable information.